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Measuring Customer Satisfaction : Teknik Mengukur dan Strategi Meningkatkan Kepuasan Pelanggan Plus Analisis Kasus PLN-JP
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Measuring Customer Satisfaction : Teknik Mengukur dan Strategi Meningkatkan Kepuasan Pelanggan Plus Analisis Kasus PLN-JP (2004)Measuring Customer Satisfaction : Teknik …Pengaruh Kualitas Produk Dan Promosi Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Sebagai Variabel Intervening (Studi Pada Konsumen Maybelline Di Semarang) (2021)Pengaruh Kualitas Produk Dan …ANALISIS PENYEBAB PENURUNAN MINAT PENGGUNA ANGKUTAN UMUM MIKROLET DI KOTA MAKASSAR (2020)ANALISIS PENYEBAB PENURUNAN M…Analisis Pengaruh Keberagaman Produk, Persepsi Harga, Promosi Penjualan Terhadap Kepuasan Konsumen Hypermartket Pakuwon Supermall Di Surabaya (2018)Analisis Pengaruh Keberagaman…PENGARUH STRATEGI PEMASARAN WORD OF MOUTH (WOM) DAN PRODUK PEMBIAYAAN SYARIAH TERHADAP MINAT DAN KEPUTUSAN MENJADI ANGGOTA (NASABAH) PADA BAITUL TAMWIL MUHAMMADIYAH (BTM) KOTA BANDAR LAMPUNG (2017)PENGARUH STRATEGI PEMASARAN W…THE EFFECTS OF SERVICE QUALITY, CUSTOMER SATISFACTION, TRUST, AND PERCEIVED VALUE TOWARDS CUSTOMER LOYALTY (2015)THE EFFECTS OF SERVICE QUALIT…Pengaruh Brand Image dan Perceived Quality Terhadap Kepuasan dan Loyalitas Pelanggan Mobil Toyota di Surabaya (2014)Pengaruh Brand Image dan Perc…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Building Strong Brands (1995)Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)PERAN BRAND TRUST MEMEDIASI HUBUNGAN BRAND IMAGE DENGAN BRAND LOYALTY (Studi Pada Konsumen iPhone di Kota Denpasar) (2018)PENGARUH PERCEIVED QUALITY DAN BRAND IMAGE TERHADAP BRAND LOYALTY DAN BRAND EQUITY (2019)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)The Influence of Co-Creation and Subjective Norms on Customer Loyalty: Customer Satisfaction as a Mediator (2022)Delightful Customer Experience: An Antecedent for Profitability and Sustainable Growth of Airline Businesses (2023)Enhancing loyalty in luxury fashion with AI: the mediation role of customer relationships (2025)Word-of-Mouth Effects in Professional Services Buyer Behaviour (1994)Belajar & Faktor-Faktor Yang Mempengaruhinya (2010)Generating positive word‐of‐mouth in the service experience (2011)Influence The Influence of Product Quality, Brand Image and Promotion on Financing Decision with Customer Interest as Mediating Variable (2022)Strategi Pemasaran: Implementasi Promosi Word of Mouth Terhadap Minat Nasabah Memilih Produk Bank (2023)Manajemen Pemasaran 2 (2002)Manajemen pemasaran dan pemasaran jasa (2009)Mengukur Kepuasan Pelanggan (2023)LOYALITAS PELANGGAN: SEBUAH KAJIAN KONSEPTUAL SEBAGAI PANDUAN BAGI PENELITI (1999)Perilaku Konsumen Jilid 1 (2002)Prinsip-Prinsip Pemasaran (2023)Pengaruh Harga, Kualitas Produk, dan Promosi terhadap Loyalitas Pelanggan pada Brand Evolene (2025)PENGANTAR METODE PENELITIAN (1993)Factors Affecting the Interest of Urban Public Transport Users in Jember (2022)
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  • 2015THE EFFECTS OF SERVICE QUALITY, CUSTOMER SATISFACTION, TRUST, AND PERCEIVED VALUE TOWARDS CUSTOMER LOYALTY27 cited
  • 2014Pengaruh Brand Image dan Perceived Quality Terhadap Kepuasan dan Loyalitas Pelanggan Mobil Toyota di Surabaya19 cited
  • 2017PENGARUH STRATEGI PEMASARAN WORD OF MOUTH (WOM) DAN PRODUK PEMBIAYAAN SYARIAH TERHADAP MINAT DAN KEPUTUSAN MENJADI ANGGOTA (NASABAH) PADA BAITUL TAMWIL MUHAMMADIYAH (BTM) KOTA BANDAR LAMPUNG16 cited
  • 2021Pengaruh Kualitas Produk Dan Promosi Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Sebagai Variabel Intervening (Studi Pada Konsumen Maybelline Di Semarang)7 cited
  • 2018Analisis Pengaruh Keberagaman Produk, Persepsi Harga, Promosi Penjualan Terhadap Kepuasan Konsumen Hypermartket Pakuwon Supermall Di Surabaya5 cited
  • 2020ANALISIS PENYEBAB PENURUNAN MINAT PENGGUNA ANGKUTAN UMUM MIKROLET DI KOTA MAKASSAR4 cited

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