Personality Effect on Organizational Citizenship Behavior (OCB): Trust in Manager and Organizational Commitment Mediator of Organizational Justice in Makassar City Hospitals (Indonesia)

Abstract

This study aims to explore the effect of personality, organizational justice, trust in managers and commitment toward OCB.It is testing and explaining the effect of organizational justice toward OCB mediated by organizational commitment and trust in managers to nurses in Makassar City Hospitals.The instrument is questionnaire survey.The sample is decided by proportional stratified random sampling.Respondents are 134 nurses.The data analysis used is structural equation modeling (SEM).Results of this study indicate that personality, trust in managers and organizational commitment affect significantly the OCB, but organizational justice does not affect OCB.In addition, organizational justice affects significantly the trust in managers and organizational commitment.Finally, the findings can prove that organizational commitment and the trust in managers can act as a complete mediation of the relationship between organizational justices and OCB.The practical implication of this study is to provide knowledge and information for nurses and hospital management to increase OCB by applying the concept of personality, organizational justice, organizational commitment and trust in managers.

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