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Information Technology Governance and Service Management: Frameworks and Adaptations
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Coverage Analysis and a Conceptual Framework (2023)Decision making with dependence and feedback : the analytic network process (1996)The use of grey relational analysis in solving multiple attribute decision-making problems (2008)Best-worst multi-criteria decision-making method (2014)The Good Research Guide: For Small-Scale Social Research Projects (1998)The Enterprise University: Power, Governance and Reinvention in Australia (2002)Firm resources and sustained competitive advantage (2004)Conceptualizing Information Technology Governance Model for Higher Education: An Absorptive Capacity Approach (2018)Determinants Effectiveness Information Technology Governance in Higher Education Institution (HEI) using partial least squares structural equation modeling approach (PLS-SEM) (2021)
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  • 2014Benefits of ISO 20000 IT service management certification44 cited
  • 2009Exploring the relationships between information technology adoption and business process reengineering34 cited
  • 2014The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits32 cited
  • 2023A portfolio selection of internet of things (IoTs) applications for the sustainable urban transportation: A novel hybrid multi criteria decision making approach29 cited
  • 2018The continuing mismatch between IT governance maturity theory and practice: a new approach20 cited
  • 2018MATURITY ASSESSMENT OF SOCIAL CUSTOMER KNOWLEDGE MANAGEMENT (SCKM) USING FUZZY EXPERT SYSTEM19 cited
  • 2012A study of the review and improvement of IT governance in Australian universities19 cited
  • 2009Exploring service issues within the IT organisation: Four mini-case studies18 cited
  • 2010Analysis of risk dynamics in information technology service delivery17 cited
  • 2013ICT Governance: A Reference Framework14 cited
  • 2014Effective IT Governance in the Albanian Public Sector – A Critical Success Factors Approach12 cited
  • 2014Improvement of IT service processes: a study of critical success factors12 cited

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