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Lean First, Then Automate: An Integrated Model for Process Improvement in Pure Service-Providing Companies
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Lean First, Then Automate: An Integrated Model for Process Improvement in Pure Service-Providing Companies (2010)Lean First, Then Automate: An Integrated …Toyota Production System (2019)Toyota Production SystemLean transformation in the pure service environment: the case of the call service centre (2009)Lean transformation in the pu…Whither Services Marketing? (2004)Whither Services Marketing?Case research in operations management (2002)Case research in operations m…“Lean” service: in defense of a production‐line approach (1998)“Lean” service: in defense of…The seven value stream mapping tools (1997)The seven value stream mappin…Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)Lean Thinking—Banish Waste an…Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)Lean Thinking—Banish Waste an…The machine that changed the world (1992)The machine that changed the …The Machine That Changed the World (1991)The Machine That Changed the …Building Theories from Case Study Research (1989)Building Theories from Case S…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…The Toyota Production System (1984)The Toyota Production SystemToyota Production System: Practical Approach to Production Management (1983)Toyota Production System: Pra…The Case Study Crisis: Some Answers (1981)The Case Study Crisis: Some A…Toyota production system and Kanban system Materialization of just-in-time and respect-for-human system (1977)Toyota production system and …Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)An empirical assessment of the SERVQUAL scale (1992)The Commitment-Trust Theory of Relationship Marketing (1994)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Renaissance of case research as a scientific method (2014)A New Paradigm for Systematic Literature Reviews in Supply Chain Management (2017)The Structure of Scientific Revolutions (1963)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)Why do firms differ, and how does it matter? (1991)Innovation is not enough: climates for initiative and psychological safety, process innovations, and firm performance (2002)The Performance of Incumbent Firms in the Face of Radical Technological Innovation (2003)The origin of predictable behavior (1983)The Impact of Quality Management Practices on Performance and Competitive Advantage (1995)Relationships between implementation of TQM, JIT, and TPM and manufacturing performance (2001)Case study research: Design and methods (1986)Grounded Theory in Management Research (2003)What passes as a rigorous case study? (2008)A handbook for value chain research (2002)Lean manufacturing: context, practice bundles, and performance (2002)A literature and practice review to develop sustainable business model archetypes (2013)PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)Dynamic capabilities and strategic management (1997)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Value creation in E‐business (2001)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Seeking Qualitative Rigor in Inductive Research (2012)Implementing lean production systems: research areas and opportunities for future studies (2013)The impact of lean methods and tools on the operational performance of manufacturing organisations (2014)Agile Business Model Innovation in Digital Entrepreneurship: Lean Startup Approaches (2018)
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References

  • 1989Building Theories from Case Study Research17,437 cited
  • 1992The machine that changed the world5,805 cited
  • 1991The Machine That Changed the World4,714 cited
  • 2002Case research in operations management4,049 cited
  • 1997Lean Thinking—Banish Waste and Create Wealth in your Corporation3,375 cited
  • 1997Lean Thinking—Banish Waste and Create Wealth in your Corporation2,121 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1981The Case Study Crisis: Some Answers2,030 cited
  • 1977Toyota production system and Kanban system Materialization of just-in-time and respect-for-human system1,329 cited
  • 2004Whither Services Marketing?1,242 cited
  • 1997The seven value stream mapping tools946 cited
  • 1984The Toyota Production System802 cited
  • 2019Toyota Production System794 cited
  • 1983Toyota Production System: Practical Approach to Production Management607 cited
  • 1998“Lean” service: in defense of a production‐line approach377 cited
  • 2009Lean transformation in the pure service environment: the case of the call service centre

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