Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The effect of power distance and individualism on service quality expectations in banking

16 references·16 citing·27 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1988On the Evaluation of Structural Equation Models26,139 cited
1990Comparative fit indexes in structural models.25,213 cited
2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
1993Cultures and Organizations: Software of the Mind.17,690 cited
1991Structural Equations with Latent Variables.17,443 cited
1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1973The nature of human values10,141 cited
1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1990Delivering quality service: balancing customer perceptions and expectations

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

3,870 cited

1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.3,416 cited

Cited by

2017How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers’ travel experience226 cited
2021Examining the relationship between customer bonding, customer participation, and customer satisfaction81 cited
2016Convenience and satisfaction: mediation of fairness and quality79 cited
2015The effect of culture in forming e-loyalty intentions: A cross-cultural analysis between Argentina and Spain55 cited
2018Cultural influences on B2B service quality-satisfaction-loyalty44 cited
2017Consumers’ switching motivations and intention in the case of bank mergers: a cross-cultural study41 cited
2019When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation36 cited
2011An examination of brand loyalty in the Indonesian hotel industry36 cited
2012Customer Perception of Services Based on the SERVQUAL Dimensions: A Study of Indian Commercial Banks33 cited
2021Analysing the factors influencing customer engagement and value co-creation during COVID-19 pandemic: the case of online modest fashion SMEs in Egypt31 cited
2013The influence of cross-cultural differences on job interview selection decisions30 cited
2022Cultivate customer loyalty in national culture: a meta-analysis of electronic banking customer loyalty29 cited
2017Consumer desire for personalisation of products and services: cultural antecedents and consequences for customer evaluations27 cited
2020Impact of institutional and cultural distances on ASEAN's trade efficiency18 cited
2016A Cross-National Comparison of Brand Perceptions of Global Franchise Chains in the BRICS17 cited
2013Human Resource Development in Service Firms Across Cultures13 cited