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The Role of Innovation Management Model to Improve Service Quality for Telecommunications Industry in Indonesia
5 references·1 citing·30 second hop
The Role of Innovation Management Model to Improve Service Quality for Telecommunications Industry in Indonesia (2013)The Role of Innovation Management Model t…Principles of Strategic Management (2016)Principles of Strategic Manag…Service productivity, quality and innovation (2010)Service productivity, quality…Decision making with the analytic hierarchy process (2008)Decision making with the anal…Innovation types and innovation management practices in service companies (2007)Innovation types and innovati…Business Planning for Network Services: A Systems Thinking Approach (2001)Business Planning for Network…Development of Strategy Model for Organizational Innovation through Information Systems in Higher Education in Indonesia (2015)Development of Strategy Model…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Knowledge sharing, innovation and firm performance (2012)Service Research Priorities in a Rapidly Changing Context (2015)The Relationship Between Knowledge Management and Innovation Performance (2018)How to Make a Decision: The Analytic Hierarchy Process (1994)Multiple Criteria Decision Analysis: State of the Art Surveys (2005)Models, Methods, Concepts & Applications of the Analytic Hierarchy Process (2012)An Analysis of Multi-Criteria Decision Making Methods (2013)Criteria in AHP: A Systematic Review of Literature (2015)An integrated framework for sustainable supplier selection and evaluation in supply chains (2016)Coefficient Alpha and the Internal Structure of Tests (1951)In search of excellence: Lessons from America's best- run companies (1983)Quantity and Quality in Social Research. (1990)Effects of innovation types on firm performance (2011)Service Innovation: A Service-Dominant Logic Perspective1 (2015)Green process innovation, green product innovation, and corporate financial performance: A content analysis method (2019)System Enquiry: A System Dynamics Approach (1991)A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)The Value of Internet Commerce to the Customer (1999)Exploring why more communication is not better: insights from a computational model of cross-functional teams (2004)Exploring Foundations for Using Simulations in IS Research (2018)System Dynamics Modeling for Information Systems Research: Theory Development and Practical Application1 (2018)Reengineering the corporation: A manifesto for business revolution (1993)Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration (1996)The Oxford Handbook of Innovation (2006)A proposed framework for strategy implementation in the Indian context (2008)The board and IT governance: The what, who and how (2010)A study of strategic intelligence as a strategic management tool in the long‐term insurance industry in South Africa (2011)
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References

  • 2008Decision making with the analytic hierarchy process10,726 cited
  • 2007Innovation types and innovation management practices in service companies525 cited
  • 2010Service productivity, quality and innovation119 cited
  • 2016Principles of Strategic Management96 cited
  • 2001Business Planning for Network Services: A Systems Thinking Approach52 cited

Cited by

  • 2015Development of Strategy Model for Organizational Innovation through Information Systems in Higher Education in Indonesia11 cited

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