Impact of Participative Service Relationships on Quality, Satisfaction and RetentionChristine Ennew, Martin R. Binks1999-10-01articleJournal of Business Research470 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyQuality and Supply ManagementService and Product InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 470 citations exist upstream.References1994The Commitment-Trust Theory of Relationship Marketing1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence1981Credit Rationing in Markets with Imperfect Information1996The Behavioral Consequences of Service Quality1992Measuring Service Quality: A Reexamination and Extension1987Developing Buyer-Seller Relationships1994Customer Loyalty: Toward an Integrated Conceptual Framework1984A Service Quality Model and its Marketing ImplicationsCited by2010Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention2010An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping2014A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention2006Does relationship marketing improve customer relationship satisfaction and loyalty?2005Satisfaction emotions and consumer behavioral intentions2011Co-production and its effects on service innovation2017Customer participation in services: domain, scope, and boundaries2004Participative customers as partial employees and service provider workload