References

• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1989Structural Equations with Latent Variables17,500 cited
• 1991Structural Equations with Latent Variables.17,443 cited
• 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
• 1991Scale Development : Theory and Applications15,552 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
• 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
• 1982Representing and Testing Organizational Theories: A Holistic Construal2,062 cited
• 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
• 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited