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Customer loyalty in the public transportation context · Study

ThesisCustomer loyalty in the public transportation context

Valerie Webb2010

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Thesisgreen2010

Customer loyalty in the public transportation context

27 citations·0/0 files stored·DSpace@MIT (Massachusetts Institute of Technology)

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Transportation Planning and Optimization Customer Service Quality and Loyalty Transportation and Mobility Innovations

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Thesis (S.M. in Transportation)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering, 2010.

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2021Loyalty and public transit: a quantitative systematic review of the literature 2011URBAN TRANSPORT MANAGEMENT AND CUSTOMER PERCEIVED QUALITY: A CASE STUDY IN THE METROPOLITAN AREA OF CAGLIARI, ITALY 2015Parametric Approach to the Assessment of Service Quality Attributes of Municipal Passenger Transport in Moscow 2019Survey-based measurement of transit customer loyalty: Evaluation of measures and systematic biases 2021Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing 2015Marketing Evaluation of Public Transport Quality Attributes: Review of Two Waves of Research 2024The role of health, safety and environmental perceptions on forming bus passengers’ loyalty – A case study of Vietnam 2019The role of station accessibility, multimodal competitions and contextual variables in retaining customer base of urban commuter rails

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Year2010

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Published2010-01-01

VenueDSpace@MIT (Massachusetts Institute of Technology)

Languageen

Citations27

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ShelfTransportation Planning and Optimization

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openalex_workW1515238246

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