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Customer loyalty in the public transportation context
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Customer loyalty in the public transportation context (2010)Customer loyalty in the public transporta…The role of health, safety and environmental perceptions on forming bus passengers’ loyalty – A case study of Vietnam (2024)The role of health, safety an…Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing (2021)Loyalty of Paratransit Users …Loyalty and public transit: a quantitative systematic review of the literature (2021)Loyalty and public transit: a…The role of station accessibility, multimodal competitions and contextual variables in retaining customer base of urban commuter rails (2019)The role of station accessibi…Survey-based measurement of transit customer loyalty: Evaluation of measures and systematic biases (2019)Survey-based measurement of t…Parametric Approach to the Assessment of Service Quality Attributes of Municipal Passenger Transport in Moscow (2015)Parametric Approach to the As…Marketing Evaluation of Public Transport Quality Attributes: Review of Two Waves of Research (2015)Marketing Evaluation of Publi…URBAN TRANSPORT MANAGEMENT AND CUSTOMER PERCEIVED QUALITY: A CASE STUDY IN THE METROPOLITAN AREA OF CAGLIARI, ITALY (2011)URBAN TRANSPORT MANAGEMENT AN…CAN PUBLIC TRANSPORT COMPETE WITH THE PRIVATE CAR? (2003)Transport Survey Quality and Innovation (2003)A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)Quality attributes of public transport that attract car users: A research review (2012)Sustainable Urban Transport Development with Stakeholder Participation, an AHP-Kendall Model: A Case Study for Mersin (2018)A New Combined Model for Assessing the Perceived Accessibility of Public Transport by Consumers in the Megapolis (2023)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Understanding attitudes towards public transport and private car: A qualitative study (2007)Impact Score Technique for Analyzing the Service Quality of a High-Speed Rail System (2016)Accessibility to Local Public Transport in Cagliari with Focus on the Elderly (2020)Analytical assessment of implementation aspect of regional rapid transit system (2022)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)The role of desires and anticipated emotions in goal‐directed behaviours: Broadening and deepening the theory of planned behaviour (2001)What are we doing with all that satisfaction data? Evaluating Public Transport customer satisfaction data collection and analysis techniques (2021)Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied (2023)On the Formation of Travel Demand Models and Economic Evaluation Measures of User Benefit (1977)Public transit user satisfaction: Variability and policy implications (2008)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Applications of structural equation modeling (SEM) in ecological studies: an updated review (2016)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Exploring the social impact of paratransit: A systematic literature review with a micro-level perspective (2025)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)From Intentions to Actions: A Theory of Planned Behavior (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Who stopped riding buses and what would motivate them to return? A New Jersey case study (2024)Measuring the impacts of a major metro disruption in Montréal, Canada, on riders’ satisfaction and willingness to recommend the service to others (2025)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A primer on partial least squares structural equation modeling (PLS-SEM) (2015)
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Cited by

  • 2021Loyalty and public transit: a quantitative systematic review of the literature33 cited
  • 2011URBAN TRANSPORT MANAGEMENT AND CUSTOMER PERCEIVED QUALITY: A CASE STUDY IN THE METROPOLITAN AREA OF CAGLIARI, ITALY23 cited
  • 2015Parametric Approach to the Assessment of Service Quality Attributes of Municipal Passenger Transport in Moscow16 cited
  • 2019Survey-based measurement of transit customer loyalty: Evaluation of measures and systematic biases15 cited
  • 2021Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing13 cited
  • 2015Marketing Evaluation of Public Transport Quality Attributes: Review of Two Waves of Research8 cited
  • 2024The role of health, safety and environmental perceptions on forming bus passengers’ loyalty – A case study of Vietnam6 cited
  • 2019The role of station accessibility, multimodal competitions and contextual variables in retaining customer base of urban commuter rails6 cited

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