ERP success: Does organisation Size Matter?

Abstract

Organisations invest enormous sums of money in acquiring Enterprise Resource Planning (ERP) systems, presumably expecting positive impacts to the organisation and its functions.Despite the optimistic motives some ERP projects have reported nil or detrimental impacts.This paper studies the proposition that the size of an organisation (e.g.small, large) may have contributed to the differences in receiving benefits reported in prior studies in this domain.The alleged differences in organisational performance are empirically measured using a prior validated model, using five constructs and fortytwo sub-constructs.Information is gathered from three hundred and ten respondents representing twenty-seven public sector organisations.Results suggests that (1) larger organisations have received more benefits compared to small organisations, (2) small organisations demonstrated higher reliance on their ERP systems, (3) employment cohorts demonstrate significant differences in perceived benefits in small and large organisations.

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