References

• 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1987Developing Buyer-Seller Relationships9,139 cited
• 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
• 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
• 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
• 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
• 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
• 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
• 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
• 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
• 1985Trust in close relationships.3,129 cited
• 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited