References

• 2004Firm resources and sustained competitive advantage38,157 cited
• 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
• 2009Measuring Financial Literacy2,557 cited
• 2011Financial literacy around the world: an overview1,999 cited
• 1998An Analysis of Personal Financial Literacy Among College Students1,798 cited
• 2010Financial Literacy among the Young1,795 cited
• 1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
• 2010Financial Literacy Explicated: The Case for a Clearer Definition in an Increasingly Complex Economy1,337 cited
• 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
• 2009Structural causes of the global financial crisis: a critical assessment of the 'new financial architecture'1,019 cited
• 2009The Age of Reason: Financial Decisions over the Life Cycle and Implications for Regulation843 cited
• 2012Measuring Financial Literacy831 cited
• 1997Education and Saving: The Long-Term Effects of High School Financial Curriculum Mandates793 cited
• 1976Product Performance and Consumer Satisfaction: A New Concept628 cited
• 1998Employee Satisfaction, Customer Loyalty, and Financial Performance