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World-Class Service
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World-Class Service (1988)World-Class ServiceEmployee perceptions of the hotel sector in the People’s Republic of China (1996)Employee perceptions of the h…The Diversity Dynamic: Implications for Organizations in 2005 (1993)The Diversity Dynamic: Implic…Filling China's Staffing Gap (1988)In Search of Appropriate Methodology: From Outside The People's Republic of China Looking In (1989)A current look at hospitality and tourism education in China's colleges and universities (1991)Images of Organization (1986)From affirmative action to affirming diversity. (1990)Managing Workforce 2000: Gaining the Diversity Advantage (1992)An Analysis of Zimbabwean Hotel Managers' Perspectives on Workforce Diversity (2010)
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  • 1996Employee perceptions of the hotel sector in the People’s Republic of China18 cited
  • 1993The Diversity Dynamic: Implications for Organizations in 200516 cited

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