Introduction to Hospitality Operations

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Hospitality and Tourism Education Diverse Aspects of Tourism Research Culinary Culture and Tourism

Abstract

Looks at the whole hospitality industry, providing detailed information on the accommodation and food-service industries. Partly based on Food Service Operations, this textbook aims to provide a thorough coverage of hospitality operation for the student reader.

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2012Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance.2007From Service to Experience: Understanding and Defining the Hospitality Business 2002Scale of hospitality firms and local economic development—evidence from Crete 2011Entrepreneurship in the tourism industry: Issues in developing countries 2000The influence of the accommodation sector on tourism development: lessons from Cyprus 2010Using Importance-Performance Analysis to Appreciate Satisfaction in Hotels 2010Hotel Management Contracts and Deficiencies in Owner-Operator Capital Expenditure Goal Congruency 2009Revenue management: the impact on business‐to‐business relationships

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