References

No references inside the corpus for this window.

Cited by

• 2012Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance.356 cited
• 2007From Service to Experience: Understanding and Defining the Hospitality Business352 cited
• 2002Scale of hospitality firms and local economic development—evidence from Crete152 cited
• 2011Entrepreneurship in the tourism industry: Issues in developing countries148 cited
• 2000The influence of the accommodation sector on tourism development: lessons from Cyprus100 cited
• 2010Using Importance-Performance Analysis to Appreciate Satisfaction in Hotels70 cited
• 2010Hotel Management Contracts and Deficiencies in Owner-Operator Capital Expenditure Goal Congruency42 cited
• 2009Revenue management: the impact on business‐to‐business relationships38 cited
• 2012A fuzzy AHP approach to construct international hotel spa atmosphere evaluation model37 cited
• 1999Hospitality: a framework for a millennial review32 cited
• 2006Is there a future for hotel financial controllers?29 cited
• 2018Reactions to the national living wage in hospitality24 cited
• 2001Contract catering: a positional paper7 cited
• 2015An analysis of management skills within graded establishments in South Africa