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Exploring customer experience with budget hotels: Dimensionality and satisfaction · Study

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ArticleExploring customer experience with budget hotels: Dimensionality and satisfaction

Lianping Ren2015

Article2015

Exploring customer experience with budget hotels: Dimensionality and satisfaction

Lianping Ren · Hanqin Qiu Zhang · Peilai Wang · Pearl M.C. Lin

250 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Patient Satisfaction in Healthcare

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 250 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1979A Paradigm for Developing Better Measures of Marketing Constructs 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies 1998Welcome to the experience economy.2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists

Cited by

2017Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors 2020Comprehending customer satisfaction with hotels 2017Understanding Guest Satisfaction with Urban Hotel Location 2019Examining the key dimensions of customer experience quality in the hotel industry 2020Hotel selection driven by online textual reviews: Applying a semantic partitioned sentiment dictionary and evidence theory 2017Integrating service quality as a second-order factor in a customer satisfaction and loyalty model 2022Linking servicescape and experiencescape: creating a collective focus for the service industry 2019Brand experiential value for creating integrated resort customers’ co-creation behavior

Details

Year2015

Typearticle

Published2015-09-25

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations250

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.ijhm.2015.09.009

openalex_workW1762879279

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