Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others

James M. Kouzes · Barry Z. Posner

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Abstract

Introduction. PART ONE. The Heart of Leadership. The Seven Essentials of Encouraging. The Encouragement Index. PART TWO. The First Essential: Set Clear Standards. The Second Essential: Expect the Best. The Third Essential: Pay Attention. The Fourth Essential: Personalize Recognition. The Fifth Essential: Tell the Story. The Sixth Essential: Celebrate Together. The Seventh Essential: Set the Example. PART THREE. Finding Your Voice. 150 Ways to Encourage the Heart.

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