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ArticleExcellence-Market Orientation Link

Albert Caruana1999

Article1999

Excellence-Market Orientation Link

Albert Caruana · LEYLAND F. PITT · Pierre R. Berthon

91 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Innovation and Knowledge Management Quality and Supply Management

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1979A Paradigm for Developing Better Measures of Marketing Constructs 1990The Effect of a Market Orientation on Business Profitability 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications 1993Market Orientation: Antecedents and Consequences 2000Marketing management: analysis. planning. implementation and control

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2001Political marketing ‐ An investigation of the political marketing concept and political market orientation in Australian politics 2002Market‐oriented value creation in service firms 2020Dynamic capabilities and competitive advantages as mediator variables between market orientation and business performance 2003Market orientation in the service sector of the transition economies of central Europe 2005Have small businesses adopted the market orientation concept? The case of small businesses in Michigan

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1996Market orientation and business performance: some European evidencearticle · 14 shared references 1998The Market Orientation-Performance Link: Some Evidence from the Public Sector and Universitiesarticle · 14 shared references 2008Research themes, concepts and relationshipsarticle · 13 shared references 2011Service brand identity: definition, measurement, dimensionality and influence on brand performancethesis · 13 shared references 1995Market Orientation and Company Performance: Empirical Evidence From UK Companiesarticle · 12 shared references 1998Market orientation and performance: empirical tests in a transition economyarticle · 12 shared references

Details

Year1999

Typearticle

Published1999-01-01

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations91

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0148-2963(97)00173-2

openalex_workW1517965919

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2005Consequences of market orientation for customers and employees

2006Market orientation and performance: An empirical investigation in the retail industry in Greece

2019B2B purchase engagement: Examining the key drivers and outcomes in professional services