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Excellence-Market Orientation Link

16 references·16 citing·34 second hopsampled

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1990The Effect of a Market Orientation on Business Profitability7,973 cited
1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
1993Market Orientation: Antecedents and Consequences7,032 cited
2000Marketing management: analysis. planning. implementation and control6,649 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
1990Zero defections: quality comes to services.5,373 cited
1990The Effect of a Market Orientation on Business Profitability4,254 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
1989LISREL 7 : a guide to the program and applications3,777 cited
1984Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit

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3,337 cited

1989Evaluation of goodness-of-fit indices for structural equation models.2,925 cited

Cited by

2001Political marketing ‐ An investigation of the political marketing concept and political market orientation in Australian politics120 cited
2002Market‐oriented value creation in service firms113 cited
2020Dynamic capabilities and competitive advantages as mediator variables between market orientation and business performance111 cited
2003Market orientation in the service sector of the transition economies of central Europe111 cited
2005Have small businesses adopted the market orientation concept? The case of small businesses in Michigan93 cited
2005Consequences of market orientation for customers and employees92 cited
2006Market orientation and performance: An empirical investigation in the retail industry in Greece81 cited
2019B2B purchase engagement: Examining the key drivers and outcomes in professional services77 cited
2013How a learning orientation affects drivers of innovativeness and performance in service delivery67 cited
2001Market orientation development: a comparison of industrial vs consumer goods companies57 cited
2010Exporting Services Successfully: Antecedents and Performance Implications of Customer Relationships45 cited
2001The Interactive Effects of Strategic Marketing Planning and Performance: A Neural Network Analysis35 cited
2002Activating the marketing concept in a global context26 cited
2006L'orientation-marché est-elle une stratégie rentable pour l'entreprise?26 cited
2002Understanding the interfaces:25 cited
2014Market orientation and business-to-business (B2B): a meta-analysis perspective12 cited