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ArticleUnderstanding the interfaces:

Srinivas Durvasula2002

Article2002

Understanding the interfaces:

Srinivas Durvasula · Steven J. Lysonski · Subhash C. Mehta

25 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Quality and Supply Management Outsourcing and Supply Chain Management

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1996The Behavioral Consequences of Service Quality 2000What is strategy 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden 2014Satisfaction: A Behavioral Perspective on the Consumer

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2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRYthesis · 15 shared references 2011Service quality in supply chain: empirical evidence from Indian automotive industryarticle · 13 shared references 2012QoS in the internal supply chain: the next lever of competitive advantage and organisational performancearticle · 12 shared references 2004Service quality and marketing performance in business‐to‐business markets: exploring the mediating role of client satisfactionarticle · 11 shared references 2013Linking customer loyalty to customer satisfaction and store image: a structural model for retail storesarticle · 11 shared references 2010An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shoppingarticle · 10 shared references

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Year2002

Typearticle

Published2002-09-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations25

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0019-8501(01)00201-2

openalex_workW1514113983

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