Process owners in the wild : findings from a multi-method descriptive study

Abstract

Abstract. Process ownership is widely considered as a key element in process-oriented organizations. However, no consistent view on this role can be found in the literature and only a limited insight exists into its fulfillment within industrial practice. This paper reports on the findings from a descriptive research study into process ownership. These findings are gathered through a survey and two in-depth case studies. A main conclusion is that tasks and responsibilities of process owners have a different focus for organizations at an early stage of BPM maturity compared to organizations at more progressed levels. Furthermore, the formal and actual fulfillment of this role may vary considerably. In this paper, we reflect on the implications of these findings for practice and research.

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