Article2007

Making Government Accountable: Lessons from a Federal Job Training Program

66 citations0/0 files storedPublic Administration Review

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Public Policy and Administration Research Accounting and Organizational Management Evaluation and Performance Assessment

Abstract

This article describes the evolution of a performance measurement system in a government job training program. In this program, a federal agency establishes performance measures and standards for substate agencies. The performance measurement system’s evolution is at least partly explained as a process of trial and error characterized by a feedback loop: The federal agency establishes performance measures, the local managers learn how to game them, the federal agency learns about gaming and reformulates the performance measures, possibly leading to new gaming, and so on. The dynamics suggest that implementing a performance measurement system in government is not a one‐time challenge but benefits from careful monitoring and perhaps frequent revision.

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References

1985The effect of bonus schemes on accounting decisions 1999The Economics and Econometrics of Active Labor Market Programs 1995On the unintended consequences of publishing performance data in the public sector 2016Private-Sector Training and the Earnings of Young Workers 2002Outcomes–Based Performance Management in the Public Sector: Implications for Government Accountability and Effectiveness 2003Rotten Apples: An Investigation of the Prevalence and Predictors of Teacher Cheating 1996Designing Effective Performance-Measurement Systems under the Government Performance and Results Act of 1993 1992The Case for Performance Monitoring

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2006Understanding the evolution of e-government: The influence of systems of rules on public sector dynamics 2016Incentives in Third‐Party Governance: Management Practices and Accountability Implications 2010Performance management: does it work?2011What is the Effect of Performance Measurement on Perceived Accountability Effectiveness in State and Local Government Contracts?2008A General Test for Distortions in Performance Measures

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