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Cited by

• 2020Mismanagement of Covid-19: lessons learned from Italy106 cited
• 2010Crisis Communication Research in Public Relations Journals: Tracking Research Trends over Thirty Years106 cited
• 2001Exploring the boundaries of crisis communication: The case of the 1997 red river valley flood101 cited
• 2013Has Crisis Communication Been Studied Using an Interdisciplinary Approach? A 20-Year Content Analysis of Communication Journals79 cited
• 2009An Investigation into the Role of Image Repair Theory in Strategic Conflict Management77 cited
• 2010MEASURING THE IMPACT OF PR ON PUBLISHED NEWS IN INCREASINGLY FRAGMENTED NEWS ENVIRONMENTS68 cited
• 2016The Impact of Crisis Response Strategy, Crisis Type, and Corporate Social Responsibility on Post-crisis Consumer Trust and Purchase Intention67 cited
• 2014How company responses and trusting relationships protect brand equity in times of crises66 cited
• 2010Social Media and Shared—or Divergent—Uses? A Coorientation Analysis of Public Relations Practitioners and Journalists63 cited
• 2010Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings52 cited
• 2009Studying Crisis Communication From the Subaltern Studies Framework: Grassroots Activism in the Wake of Hurricane Katrina48 cited
• 2017Crisis communication within a community: Bonding, coping, and making sense together44 cited