An Integrative Model Of Organizational Trust

Roger C. Mayer, James H. Davis, F. David Schoorman

1995-07-01articleAcademy of Management Review15,026 citationsclosed

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Job Satisfaction and Organizational Behavior Customer Service Quality and Loyalty Social Capital and Networks

Abstract

Scholars in various disciplines have considered the causes, nature, and effects of trust. Prior approaches to studying trust are considered, including characteristics of the trustor, the trustee, and the role of risk. A definition of trust and a model of its antecedents and outcomes are presented, which integrate research from multiple disciplines and differentiate trust from similar constructs. Several research propositions based on the model are presented.

Citations in this library

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