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How Effective Are the Things People Say to Apologize? Effects of the Realization of the Apology Speech Act
5 references·16 citing·47 second hop
How Effective Are the Things People Say to Apologize? Effects of the Realization of the Apology Speech Act (1997)How Effective Are the Things People Say t…Cross-cultural pragmatics : Requests and apologies. Ed. by Shoshana Blum-Kulka, Juliane House, and Gabriele Kasper. (Advances in dicourse processes, 31.) Norwood, NJ: Ablex, 1989. Pp. x, 300. Cloth $32.50. (1991)Cross-cultural pragmatics : R…Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)1 (1984)Requests and Apologies: A Cro…DEVELOPING A MEASURE OF SOCIOCULTURAL COMPETENCE: THE CASE OF APOLOGY1 (1981)DEVELOPING A MEASURE OF SOCIO…Universals in language usage: Politeness phenomena (1978)Universals in language usage:…How To Do Things With Words (1975)How To Do Things With WordsTrust Repair (2017)Trust RepairAn Exploration of the Structure of Effective Apologies (2016)An Exploration of the Structu…Guilt, empathy, and apology (2012)Guilt, empathy, and apologyWhy Women Apologize More Than Men (2010)Why Women Apologize More Than…When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness (2010)When apologies work: How matc…Interpretations of CEO public apologies for the banking crisis: attributions of blame and avoidance of responsibility (2010)Interpretations of CEO public…Government Apologies for Historical Injustices (2009)Government Apologies for Hist…Is Apology Worth the Risk? Predictors, Outcomes, and Ways to Avoid Regret (2007)Is Apology Worth the Risk? Pr…Vicarious Retribution: The Role of Collective Blame in Intergroup Aggression (2006)Vicarious Retribution: The Ro…The Role of Communicating Social Emotions Accompanying Apologies in Forgiveness (2006)The Role of Communicating Soc…Exploration of the association between apology and forgiveness amongst victims of human rights violations (2006)Exploration of the associatio…The Evocation of Moral Emotions in Intergroup Contexts: The Distinction Between Collective Guilt and Collective Shame (2004)The Evocation of Moral Emotio…Restorative Sentencing: Exploring the Views of the Public (2004)Restorative Sentencing: Explo…Better late than early: The influence of timing on apology effectiveness (2004)Better late than early: The i…Truth, Justice, and Reconciliation: Judging the Fairness of Amnesty in South Africa (2002)Truth, Justice, and Reconcili…Forgiveness: Origins, Dynamics, Psychopathology, and Technical Relevance (2002)Forgiveness: Origins, Dynamic…A Theory of Psychological Reactance (1968)Psychology of intergroup relations (1986)The role of stereotyping in system‐justification and the production of false consciousness (1994)Apologies demanded yet devalued: Normative dilution in the age of apology (2015)Intergroup reconciliation: Instrumental and socio-emotional processes and the needs-based model (2015)What We Know About Transitional Justice: Survey and Experimental Evidence (2017)Nature of Prejudice (1954)The psychology of interpersonal relations. 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(1983)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Evaluating the use of exploratory factor analysis in psychological research. (1999)Identifying Appropriate Compensation Types for Service Failures (2013)Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response (2015)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)The Shame of It All: A Review of Shame in Organizational Life (2019)Employee trust repair: A systematic review of 20 years of empirical research and future research directions (2021)How Can It Be Made Right Again? 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this work references cited by second hop

References

  • 1975How To Do Things With Words21,513 cited
  • 1978Universals in language usage: Politeness phenomena2,742 cited
  • 1984Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)11,242 cited
  • 1991Cross-cultural pragmatics : Requests and apologies. Ed. by Shoshana Blum-Kulka, Juliane House, and Gabriele Kasper. (Advances in dicourse processes, 31.) Norwood, NJ: Ablex, 1989. Pp. x, 300. Cloth $32.50.1,139 cited
  • 1981DEVELOPING A MEASURE OF SOCIOCULTURAL COMPETENCE: THE CASE OF APOLOGY1347 cited

Cited by

  • 2006Vicarious Retribution: The Role of Collective Blame in Intergroup Aggression345 cited
  • 2010When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness301 cited
  • 2017Trust Repair202 cited
  • 2002Truth, Justice, and Reconciliation: Judging the Fairness of Amnesty in South Africa198 cited
  • 2009Government Apologies for Historical Injustices174 cited
  • 2004Better late than early: The influence of timing on apology effectiveness147 cited
  • 2016An Exploration of the Structure of Effective Apologies139 cited
  • 2007Is Apology Worth the Risk? Predictors, Outcomes, and Ways to Avoid Regret133 cited
  • 2004The Evocation of Moral Emotions in Intergroup Contexts: The Distinction Between Collective Guilt and Collective Shame

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125 cited
  • 2002Forgiveness: Origins, Dynamics, Psychopathology, and Technical Relevance123 cited
  • 2010Why Women Apologize More Than Men122 cited
  • 2010Interpretations of CEO public apologies for the banking crisis: attributions of blame and avoidance of responsibility118 cited
  • 2004Restorative Sentencing: Exploring the Views of the Public114 cited
  • 2012Guilt, empathy, and apology111 cited
  • 2006Exploration of the association between apology and forgiveness amongst victims of human rights violations109 cited
  • 2006The Role of Communicating Social Emotions Accompanying Apologies in Forgiveness109 cited