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Process management practices and quality systems standards

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References

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1993Reengineering the corporation: A manifesto for business revolution6,454 cited
1998The Concept of “Ba”: Building a Foundation for Knowledge Creation4,560 cited
1993Process innovation: reengineering work through information technology4,378 cited
2000SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation4,132 cited
1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
1991Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness780 cited
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1997High-involvement innovation through continuous improvement485 cited
1999How process enterprises really work.477 cited
1994MODELS OF ORGANIZATION AND TOTAL QUALITY MANAGEMENT: A COMPARISON AND CRITICAL EVALUATION464 cited
1998Business process management: a review and evaluation437 cited
1998The Processes of Organization and Management354 cited
1995

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Business process management: survey and methodology

311 cited

1998Total quality management: origins and evolution of the term281 cited

Cited by

2008ISO 9001:2000 in the Egyptian manufacturing sector: perceptions and perspectives122 cited
2007Overcoming barriers to sustainable implementation of the ISO 9001 system119 cited
2010European Foundation for Quality Management Business Excellence Model112 cited
2010The performance measurement of construction projects managed by ISO-certified contractors in Malaysia97 cited
2011A performance realization framework for implementing ISO 900097 cited
2009Exploring process management: are there any widespread models and definitions?94 cited
2012Shedding Light on ISO 14001 Certification Audits94 cited
2013End-to-end process management: implications for theory and practice82 cited
2011Internalization of ISO 9000: an exploratory study79 cited
2006An investigation of ISO 9000 adoption in Saudi Arabia72 cited
2007The contribution to excellence of ISO 9001: the case of certified organisations in Cyprus69 cited
2005The implications of the new ISO 9000:2000 standards for certified organizations65 cited
2018Impacts of ISO 9000 on Greek SMEs business performance58 cited
2014The impact of business process management and applicant tracking systems on recruiting process performance: an empirical study55 cited
2010Results of an empirical investigation on the anticipated improvement areas of the ISO 9001:2000 standard53 cited
2018Mediating effect of TQM on relationship between organisational culture and performance: evidence from Indian SMEs46 cited