SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
CRM software success: a proposed performance measurement scale
16 references·0 citing·28 second hop
CRM software success: a proposed performance measurement scale (2015)CRM software success: a proposed performa…Post-Capitalist Society (2012)Post-Capitalist SocietyThe Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…Principles and practice of structural equation modeling, 2nd ed. (2005)Principles and practice of st…The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The Customer Relationship Man…Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Understanding the Effect of C…Understanding customer relationship management (CRM) (2003)Understanding customer relati…To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits (2002)To Parcel or Not to Parcel: E…Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Practical Issues in Structural Modeling (1987)Practical Issues in Structura…Latent variable models: An introduction to factor, path, and structural analysis (1987)Latent variable models: An in…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Marketing Research: Methodological Foundations (1977)Marketing Research: Methodolo…Review of Psychometric theory (2nd ed.). (1979)Sample size in factor analysis. (1999)Using Self-Report Assessment Methods to Explore Facets of Mindfulness (2006)Construct Validity of the Five Facet Mindfulness Questionnaire in Meditating and Nonmeditating Samples (2008)Specification, evaluation, and interpretation of structural equation models (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Scale Development Research (2006)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)The Impact of Technostress on Role Stress and Productivity (2007)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Brief Guide to Structural Equation Modeling (2006)Preliminary Psychometric Properties of the Acceptance and Action Questionnaire–II: A Revised Measure of Psychological Inflexibility and Experiential Avoidance (2011)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 2002To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits6,539 cited
  • 2005Principles and practice of structural equation modeling, 2nd ed.6,095 cited
  • 1987Practical Issues in Structural Modeling5,797 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1977Marketing Research: Methodological Foundations4,351 cited
  • 2012Post-Capitalist Society3,562 cited
  • 1987Latent variable models: An introduction to factor, path, and structural analysis2,114 cited
  • 2004The Customer Relationship Management Process: Its Measurement and Impact on Performance1,686 cited
  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
  • 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,490 cited
  • 2003Understanding customer relationship management (CRM)1,228 cited
  • Cited by

    No citing works inside the corpus for this window.