Terms of Engagement: Changing the Way We Change Organizations

Abstract

The current twenty-year-old approach to change management is failing, producing cynicism, resistance, and resentment - in short the Dilbert Organization. Terms of Engagement exposes the inherent weakness in the widely accepted Change Management Paradigm and provides leaders with a powerful new alternative: The Engagement Paradigm. Engagement replaces mechanistic approaches to change with the four essential principles that lead to an engaged organization - Widening the Circle of Involvement, Connecting People to Each Other and Ideas, Creating Communities for Action, and Embracing Democratic Principles. These four principles enable leaders to create the energetic, flexible, responsive organizations necessary to thrive and prosper in today's world. Balanced, compelling, smoothly blending theory with practical examples, Terms of Engagement is a practical guidebook that shows how to engage the entire organization in the change process.

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