Cross‐cultural social intelligence

M. Evelina Ascalon · Deidra J. Schleicher · Marise Ph. Born

61 citations0/0 files storedCross Cultural Management An International Journal

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International Student and Expatriate Challenges Cultural Differences and Values Global and Cross-Cultural Management

Abstract

Purpose The aim of the paper is to discuss the concept of cross‐cultural social intelligence (CCSI), its relevance for both selecting and developing expatriates and other employees working in cross‐cultural contexts, the development of a situational judgment test to assess CCSI, and practical “lessons learned” in each of these areas. Design/methodology/approach The four phases of the development and validation of the CCSI measure (using a total of 184 cross‐cultural SMEs) were developing the scenarios and the response alternatives, the content analysis, and establishing construct validity. Findings The results from the content analysis and construct validation provide support for the use of the CCSI in cross‐cultural situations. Research limitations/implications The CCSI has not yet been validated in a criterion‐related way (i.e. based on relations to job performance). This should be done before using for selection. Practical implications Possible uses for the CCSI in organisations include selection and/or promotion of expatriates and other employees in cross‐cultural contexts and several types of training and development initiatives. This instrument is offered (free of charge) to any interested managers or HR practitioners. Originality/value Despite the expressed need for instruments of this sort, nothing similar currently exists (especially not a theoretically grounded and empirically sound instrument). In addition, the “lessons learned” provide practical advice to others engaged in similar undertakings.

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References

1983Culture's Consequences: International Differences in Work-Related Values.1986Introduction to Classical and Modern Test Theory 1998The validity and utility of selection methods in personnel psychology: Practical and theoretical implications of 85 years of research findings.1999A broad-bandwidth, public domain, personality inventory measuring the lower-level facets of several five-factor models 1999A Theory of Cultural Values and Some Implications for Work 1994Beyond individualism/collectivism: New cultural dimensions of values.1992Summated Rating Scale Construction 1962Intolerance of ambiguity as a personality variable1

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