Organizational Citizenship Behavior and Role Breadth: A Meta‐Analytic and Cross‐Cultural Analysis

Changquan Jiao · David A. Richards · Rick D. Hackett

53 citations0/0 files storedHuman Resource Management

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Job Satisfaction and Organizational Behavior Employee Performance and Management Global and Cross-Cultural Management

Abstract

Abstract We provide a meta‐analysis of the empirical literature concerning role breadth, defined as the degree to which employees consider organizational citizenship behavior (OCB) to be an inherent part of their job. Results based on a combined sample size of 9,222 showed: (a) Confucian Asians consider OCB as part of their job to a greater extent than do their Anglo counterparts; (b) affiliative kinds of OCB (e.g., helping, conscientiousness, and courtesy) are more likely to be considered part of one's job than are change‐oriented OCB (e.g., voice, taking charge, and initiative); and (c) OCB‐inclusive role breadth correlates strongly with OCB (rc= .43). The implications of these findings for human resources practice, such as competency modeling, employee selection and training, organizational rewards, and employee‐employer/supervisor relations, are discussed. © 2013 Wiley Periodicals, Inc.

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1965Exchange and Power in Social Life.1960The Norm of Reciprocity: A Preliminary Statement 1977Handbook of Industrial and Organizational Psychology.1984Research in Organizational Behavior 2002Perceived organizational support: A review of the literature.1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 2002Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses.

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2020Cultural variations in whether, why, how, and at what cost people are proactive: A followership perspective 2017Human resources practices as predictors of organizational citizenship behaviour: The role of job breadth and organizational support 2016Organizational citizenship behavior, identification, psychological contract and leadership frames 2019Working to help or helping to work? Work-overload and allocentrism as predictors of organizational citizenship behaviours

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