Adoption and use of E-Government services: The case of Romania

Sofia Elena Colesca · Liliana Dobrica

222 citations0/0 files storedJournal of Applied Research and Technology

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E-Government and Public Services Technology Adoption and User Behaviour Employer Branding and e-HRM

Abstract

National governments have been makeing significant attempts to make theirits services and information available on the Internet. However, the success of these efforts depends, to a great extent, on how well the targeted users for such services, citizens in general, make use of them. For this reason, the purpose of the presented study was to identify what factors could affect the citizens' adoption of e-government services, analyzing the case of Romania. According to the UN e-government survey conducted in 2008, Romania comes under mid range countries by utilization of e-government (percent of utilization 37%). Romania’s national portal www.e-guvernare.ro aims at progressively making all services and information accessible through the portal. The study is an extension of the Technology Acceptance Model. The proposed model was validated using data collected from 481 citizens. The results provided substantial support for most all proposed hypotheses and showed the significance of the extended constructs.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 1980Understanding Attitudes and Predicting Social Behavior 2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 1997Gender Differences in the Perception and Use of E-Mail: An Extension to the Technology Acceptance Model1 2005The utilization of e‐government services: citizen trust, innovation and acceptance factors*1991New Product Diffusion Models in Marketing: A Review and Directions for Research 2003Diffusion of Innovations, 5th Edition

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