Management: Leading People and Organizations in the 21st Century

Abstract

Preface. A Note to Students on KnitMedia. I. INTRODUCTION TO MANAGING. 1. Managing in the 21st Century. 2. Managing in a Global Environment. 3. Managing Ethics, Diversity, and Social Responsibility. II. PLANNING. 4. Making Decisions. 5. Planning and Setting Objectives. 6. Strategic Management. III. ORGANIZING. 7. Fundamentals of Organizing. 8. Designing Organizations to Manage Change. 9. Staffing and Human Resource Management. IV. LEADING. 10. Being a Leader. 11. Influencing Organizational Culture and Shared Values. 12. Influencing Individual Behavior and Motivation. 13. Influencing Interpersonal and Organizational Communication. 14. Leading Groups and Teams. 15. Leading Organizational Change. V. CONTROLLING. 16. Controlling and Building Commitment. 17. Managing Operations and Services: Combining Technology and People. 18. Managing Change with Information Technology. Answers to Chapter Tests. Endnotes. Glossary. Photo Credits. Name Index. Subject Index.

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