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Impact of trust on the relationship of e-service quality and customer satisfaction

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References

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1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1992Alternative Ways of Assessing Model Fit27,192 cited
1988On the Evaluation of Structural Equation Models26,139 cited
1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models12,786 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited

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1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited

1984A Service Quality Model and its Marketing Implications6,560 cited

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