Knowledge management adoption in supply chain

Sachin K. Patil · Ravi Kant

37 citations0/0 files storedJournal of Modelling in Management

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Quality and Supply Management Multi-Criteria Decision Making Knowledge Management and Sharing

Abstract

Purpose – The purpose of this article is to identify the critical success factors (CSFs) of knowledge management (KM) adoption in the supply chain (SC) using the fuzzy decision-making trial and evaluation laboratory (DEMATEL) method through an empirical case study. Design/methodology/approach – The paper examines the influencing factors of KM adoption in SC which have been identified through the literature survey and expert opinion. The fuzzy DEMATEL method has been used to evaluate identified influencing factors. Considering the interdependence among factors, the fuzzy DEMATEL method forms a structural model and then visualizes the causal relationships among factors through a cause–effect relationship diagram. On the basis of the cause–effect relationship diagram, CSFs that are extraordinarily essential for KM adoption in SC are identified. Empirical case study of an Indian automobile organization presented to illustrate the fuzzy DEMATEL method and demonstrates its usefulness. Findings – The results gathered from the implementation of the fuzzy DEMATEL method to identify CSFs of KM adoption in SC to the chosen case illustrate that factors such as top management support, employee training and education, integration of knowledge and information flow, communication among the SC members and trustworthy teamwork to exchange knowledge within SC need to be highlighted as critical factors for successful adoption of KM in SC. Practical implications – The finding not only offers a meaningful base to deepen the understanding with regard to KM adoption in SC, but also provides a clue to develop an effective adoption of KM in SC in a stepwise manner. Originality/value – The empirical case study contributes to the literature on KM adoption in SC, suggesting how an organization can identify CSFs of KM adoption in SC and implement them progressively to greatly improve the efficiency of the whole SC performance.

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References

1965Fuzzy sets 1996Fuzzy sets 2007Decision Making in a Fuzzy Environment 2006Developing global managers’ competencies using the fuzzy DEMATEL method 2011A novel hybrid MCDM approach based on fuzzy DEMATEL, fuzzy ANP and fuzzy TOPSIS to evaluate green suppliers 2010Fuzzy DEMATEL method for developing supplier selection criteria 2007Strategic supply chain management: Improving performance through a culture of competitiveness and knowledge development 2008Trust and knowledge sharing in green supply chains

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