Defining user participation as the activities performed by users during system development and user involvement as the importance and personal relevance of a system to its user, the authors examine the empirical relationship of participation and involvement with system usage. Based on a field survey of 74 users of management support systems and 31 users of transaction systems the following conclusions are drawn: user participation and user involvement represent two distinct constructs; the role of user participation in achieving system success may be less than has been generally believed; user involvement, as defined and measured, is a key variable for system success; and as a distinct construct, user involvement is related to more variables than user participation alone.>
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