Does a Good Workforce Influence Restaurant Performance or Does Good Restaurant Performance Influence the Workforce?

Abstract

Workforce focus is one of the Baldrige Award's criteria, and it consists of two factors: workforce environment and workforce engagement. This study develops unit-level measures of workforce environment and workforce engagement and tests whether they affect two important outcomes, namely, intent to quit and unit sales per customer. Using a time-lagged research design, the results show that workforce environment and workforce engagement lead to unit results.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 11 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.