Organizational Citizenship Behavior and Career Outcomes

Diane M. Bergeron · Abbie J. Shipp · Benson Rosen · Stacie Furst‐Holloway

258 citations0/0 files storedJournal of Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Job Satisfaction and Organizational Behavior Employee Performance and Management Employee Performance and Motivation

Abstract

Existing research suggests that relationships among organizational citizenship behavior (OCB), task performance, and individual career outcomes are necessarily positive. The authors question this assumption and hypothesize that in organizations with outcome-based control systems, time spent on OCB comes at a cost to task performance. Building on this idea, the authors propose not only that time spent on task performance is more important than time spent on OCB in determining career outcomes (i.e., performance evaluation, salary increase, advancement speed, promotion) in an outcome-based control system but also that time spent on OCB may negatively impact career outcomes. Results based on archival data from 3,680 employees in a professional services firm lend some support for these ideas. Specifically, time spent on task performance was more important than OCB in determining all four career outcomes. Further, controlling for time spent on task performance, employees who spent more time on OCB had lower salary increases and advanced more slowly than employees who spent less time on OCB. These findings suggest that relationships between OCB and outcomes are more complex than originally thought and that boundary conditions may apply to conclusions drawn about the outcomes of OCB.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 258 citations exist upstream.

References

1989Agency Theory: An Assessment and Review 1979The Social Psychology of Organizations.1992Structural Holes 1995Structural Holes: The Social Structure of Competition 1968The Matthew Effect in Science 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.

Cited by

2016When lending a hand depletes the will: The daily costs and benefits of helping.2014Time in Individual-Level Organizational Studies: What Is It, How Is It Used, and Why Isn’t It Exploited More Often?2017Helping others or helping oneself? An episodic examination of the behavioral consequences of helping at work 2012Proactive and reactive helping: Contrasting the positive consequences of different forms of helping 2017A Look Back and a Leap Forward: A Review and Synthesis of the Individual Work Performance Literature

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.