The consulting process in action

Gordon L. Lippitt · Ronald Lippitt

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Organizational Change and Leadership Leadership and Management in Organizations Organizational Management and Change

Abstract

Preface. Consultation: An Expanding Process. Phases in Consulting. Interventions: Making Decisions and Ensuring Quality. Consultant Roles. Ethical Dilemmas and Value Guidelines. Designing Participative Learning. Diagnostic Analysis, Progress Assessment, and Evaluation. Examples of Consultation in Action. Guidelines for International Consulting. Skills, Competencies, and Professional Development. The Consultant As Change Facilitator. Implications for the Future of Consulting. Annotated Bibliography.

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1996A Critical Perspective on Action Research as a Method for Information Systems Research 2011Management innovation through standardization: Consultants as standardizers of organizational practice 1997Distinguishing action research from participative case studies 1999Writing the Left out of Management Theory: The Historiography of the Management of Change 2009Action Research as a Proactive Research Method for Construction Engineering and Management 2009Client–consultant interaction: Capturing social practices of professional service production 2011The active client: The boundary-spanning roles of internal consultants as gatekeepers, brokers and partners of their external counterparts 2001Low‐ and high‐context communication patterns: towards mapping cross‐cultural encounters

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