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Modeling Value Creation and Capture in Service Systems · Study

WorkModeling Value Creation and Capture in Service Systems

Arash Golnam2012

OA

Workgreen2012

Modeling Value Creation and Capture in Service Systems

Arash Golnam · Paavo Ritala · Vijay Viswanathan · Alain Wegmann A

7 citations·0/0 files stored·Lecture notes in business information processing

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Service and Product Innovation Customer Service Quality and Loyalty Business Strategies and Innovation

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References

1984Case Study Research: Design and Methods 1991Firm Resources and Sustained Competitive Advantage 2004Firm resources and sustained competitive advantage 1996Toward a knowledge‐based theory of the firm 1996The Art of Case Study Research 2003Evolving to a New Dominant Logic for Marketing 2007Service-dominant logic: continuing the evolution 2010Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers

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Year2012

Typeother

Published2012-01-01

VenueLecture notes in business information processing

ISSN-L1865-1348

Languageen

Citations7

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-642-28227-0_12

openalex_workW1523641596

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