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Modelling influential factors on customer loyalty in public libraries: a study of West Iran
16 references·0 citing·46 second hop
Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)Modelling influential factors on customer…Analysis of the factors affecting the quality of service in public libraries in Korea (2014)Analysis of the factors affec…An analysis of library customer loyalty (2013)An analysis of library custom…Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value (2012)Customer Satisfaction, Percei…EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE (2009)EVALUATING USERS’ SATISFACTIO…Perceived service quality, perceived value and recommendation (2008)Perceived service quality, pe…So which score on the LibQual+™ tells me if library users are satisfied? (2005)So which score on the LibQual…Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis (2005)Relative Influence of the Lib…Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system (2003)Improving library users’ perc…Complaining behavior of public library users in South Korea (2003)Complaining behavior of publi…Quality: new directions in the research (2002)Quality: new directions in th…Service Quality: A Concept Not Fully Explored (2001)Service Quality: A Concept No…On the dimensionality of organizational justice: A construct validation of a measure. (2001)On the dimensionality of orga…Consumer Behavior: A Framework (2000)Consumer Behavior: A FrameworkCustomer loyalty – a relevant concept for libraries? (1999)Customer loyalty – a relevant…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectUser Satisfaction with Library Service: A Measure of Public Library Performance? (1983)User Satisfaction with Librar…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service personal values and customer loyalty (2010)Moderating Role of Gender in the Relationship between Hotel Service Quality Dimensions and Tourist Satisfaction (2014)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Comparative fit indexes in structural models. (1990)The theory of planned behavior (1991)Measuring Perceived Service Quality of Fast Food Restaurant in Islamic Country: A Conceptual Framework (2015)The role of loyalty programs in healthcare service ecosystems (2017)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Refinement and reassessment of the SERVQUAL scale. (1991)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Measuring service quality of a public university library in Bangladesh using SERVQUAL (2009)Service Quality and Customer Satisfaction in a Telecommunication Service Provider (2011)A pragmatic model of student satisfaction: a viewpoint of private higher education (2019)Marketing Research (1970)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Foundations of the American Customer Satisfaction Index (2000)The relationship between service quality and customer satisfaction: the example of CJCU library (2006)The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities (2011)Rise of the Partial Least Squares Structural Equation Modeling: An Application in Banking (2018)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)An Examination of Perceived Quality, Satisfaction, and Loyalty Relationship: Applicability of Comparative and Noncomparative Evaluation (2006)Customer Loyalty Assessment-A Case Study in MADDIRAN, the Distributor of LG Electronics in Iran (2011)Impact of Sales Promotion on Organizations' Profitability and Consumer's Perception in Pakistan (2011)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2014)The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention (2015)Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates? (2020)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative Ways of Assessing Model Fit (1992)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Antecedents and consequences of employee engagement (2006)Putting the S back in corporate social responsibility: A multilevel theory of social change in organizations (2007)Customer participation in service production and delivery. (1990)Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice (1994)User Satisfaction Regarding Quality of Library Services of A.C. Joshi Library, Panjab University, Chandigarh (2015)Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Past progress and future directions in conceptualizing customer perceived value (2005)Exploring the relationship between celebrity endorser effects and advertising effectiveness (2008)Risk and Uncertainty in Travel Decision-Making: Tourist and Destination Perspective (2016)
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References

  • 2001On the dimensionality of organizational justice: A construct validation of a measure.5,743 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 2000Consumer Behavior: A Framework215 cited
  • 2003Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system187 cited
  • 2012Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value168 cited
  • 2001Service Quality: A Concept Not Fully Explored118 cited
  • 2013An analysis of library customer loyalty80 cited
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  • 2009EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE67 cited
  • 2008Perceived service quality, perceived value and recommendation67 cited
  • 2002Quality: new directions in the research60 cited
  • 2005So which score on the LibQual+™ tells me if library users are satisfied?58 cited
  • 2003Complaining behavior of public library users in South Korea54 cited
  • 1983User Satisfaction with Library Service: A Measure of Public Library Performance?36 cited
  • 2014Analysis of the factors affecting the quality of service in public libraries in Korea

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34 cited
  • 2005Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis20 cited
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