Shadow IT evaluation model

Abstract

Shadow IT describes the supplement of “official” IT by several, autonomous developed IT systems, processes and organizational units, which are located in the business departments. These systems are generally not known, supported and accepted by the official IT department. From a company's, IT governance and IT management's perspective it is necessary to find a way to deal with this phenomenon. As a part of an integrated methodology to control shadow IT, this paper presents an evaluation model for identified shadow IT instances.

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