Performance Measurement Systems Must Be Engineered

Abstract

The aim of this paper, which puts special emphasis on IT-related aspects, is threefold. ·First, it defines requirements a modern Performance Measurements System (PMS) should meet. The list of requirements generated can be used both to assess a current PMS, and to identify ways to improve an existing PMS. ·Second, it reports the findings of an empirical study, which seeks to identify the shortcomings of existing PMSs. ·Third, a life cycle for PMSs is suggested.

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