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Bringing citizen voice and client focus into service delivery
0 references·16 citing·54 second hopsampled
Bringing citizen voice and client focus into service delivery (2001)Bringing citizen voice and client focus i…Participatory quantitative health impact assessment of urban and transport planning in cities: A review and research needs (2017)Participatory quantitative he…Participatory Governance Reform: A Good Strategy for Increasing Government Responsiveness and Improving Public Services? (2012)Participatory Governance Refo…Development as a collective action problem: Addressing the real challenges of African governance (2012)Development as a collective a…So What Difference Does it Make? 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  • 2004Accountability and health systems: toward conceptual clarity and policy relevance458 cited
  • 2003Decentralisation and poverty reduction in Africa: the politics of local–central relations428 cited
  • 2004Introduction: New Democratic Spaces? The Politics and Dynamics of Institutionalised Participation320 cited
  • 2004Social accountability: an introduction to the concept and emerging practice300 cited
  • 2012Participatory Governance Reform: A Good Strategy for Increasing Government Responsiveness and Improving Public Services?292 cited
  • 2010So What Difference Does it Make? Mapping the Outcomes of Citizen Engagement286 cited
  • 2003Local government decision‐making—citizen participation and local accountability: some evidence from Kenya and Uganda276 cited
  • 2002Locating Citizen Participation269 cited
  • 2002Exploring Citizenship, Participation and Accountability247 cited
  • 2012Development as a collective action problem: Addressing the real challenges of African governance175 cited
  • 2008Mapping Urban Poverty for Local Governance in an Indian Mega-City: The Case of Delhi136 cited
  • 2004Urban Governance Voice and Poverty in the Developing World132 cited
  • 2017Participatory quantitative health impact assessment of urban and transport planning in cities: A review and research needs126 cited

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  • 2007Decentralisation and Service Delivery: Lessons from Sub-Saharan Africa112 cited
  • 2008Challenging inequity through health systems107 cited
  • 2006COMMUNITY PARTICIPATION91 cited