The indirect effects of intranet functionalities on middle managers' performance

Abstract

Purpose The purpose of this paper is to investigate whether intranet functionalities predict perceived usefulness, which in turn influences intranet usage and whether such usage affects job performance of managers. Design/methodology/approach About 150 of 357 managers engaged by numerous organizations in the port industry in Malaysia, namely port authority, terminal operator, marine department, immigration department, and royal customs and excise department which utilized intranet were sampled using a set of self‐reporting questionnaires. Findings The results of structural equation modeling indicate that intranet functionalities influence perceived usefulness, usage, and indirectly predict port managers' performance. Research limitations/implications The paper focuses only on the perspective of intranet usage among middle managers working in the port industry in Malaysia. Practical implications Suggestions are provided on how the maritime industry in particular and other industries in general can improve their intranet adoption to achieve organizational goals. Originality/value This paper draws attention to the imperative of having proper intranet functionalities in place in light of its indirect impact on job performance improvements.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 7 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.