Process mining in case handling systems

Abstract

Abstract. Process mining has proven to be a valuable tool for tracking down problems or inefficiencies within a variety of business processes, using information from event logs. Compared to traditional process-aware information systems (e.g. workflow management systems), case handling systems allow for much more flexibility by adding all kinds of implicit controls. In this paper we reason about what information can be extracted from a case handling system and how this is accomplished. Further, we investigate how this data can be exploited, in order to achieve greater insight into how business processes are handled within such a flexible environment. 1

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