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Commit to quality
0 references·9 citing·39 second hop
Commit to quality (1986)Commit to qualityManagement and measurement of quality in ISO 9000 organisations: An empirical study in Spain (2008)Management and measurement of…A Study on the Quality–Productivity Relationship and its Verification in Manufacturing Industries (2007)A Study on the Quality–Produc…Transforming the Organization: A Social-Technical Approach (1999)Transforming the Organization…The role of organizational climate in the implementation of total quality management. (1996)The role of organizational cl…Quality Now: Moving Human Services Organizations toward a Consumer Orientation to Service Quality (1996)Quality Now: Moving Human Ser…Making service‐quality improvement work (1996)Making service‐quality improv…From documentation to innovation: Reshaping job analysis to meet emerging business needs (1994)From documentation to innovat…Implementing TQM in Consulting Engineering Firm (1993)Implementing TQM in Consultin…Customer Service and Operations Management in Service Businesses (1989)Customer Service and Operatio…Out of the Crisis (1982)Organizational Culture and Leadership (1986)The fifth discipline, the art and practice of the learning organization (1991)Impact of ISO 9000 on organizational climate (2007)Empowering employees: The moderating role of perceived organisational climate and justice. (2010)Value of Information Logistics Integration in Digital Business Ecosystem (2014)Quality Is Free: The Art of Making Quality Certain (1979)How to Design a Service (1982)Designing services that deliver (1984)Social Welfare in a Managerial Society (1998)A Customer-Oriented Model for Managing Quality in Human Services (2000)Spirituality-Based Social Work Values for Empowering Human Service Organizations (2004)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Delivering quality service: balancing customer perceptions and expectations (1990)Tactile Stimulation and Consumer Response (1992)The effect of cues on service quality expectations and service selection in a restaurant setting (2016)Quality, productivity, and competitive position (1982)Managing quality: the strategic and competitive edge (1989)Management of service operations (1979)Manufacturing: The Formidable Competitive Weapon (1985)The Management of Service Operations (2001)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Development of an O*NET web-based job analysis and its implementation in the U. S. Navy: Lessons learned (2006)Can training improve the quality of inferences made by raters in competency modeling? A quasi-experiment. (2007)Job and Work Analysis (2012)Quality-Control Handbook. (1952)International Organization for Standardization (ISO) (2003)International Organization for Standardization (ISO) (2009)Quality costing and quality management maturity in Greece (2017)The intellectual structure of research in ISO 9000 standard series (1987–2015): a Bibliometric analysis (2018)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Competitive Advantage of Nations (1991)Organizational culture and leadership (1993)Toward a Typology of "Going Digital" (2020)Total Quality Management Implementation in the Egyptian Construction Industry (2008)Quality in construction management: an exploratory study (2016)Total quality management (TQM) implementation in the Nigerian construction industry (2021)
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Cited by

  • 1996Quality Now: Moving Human Services Organizations toward a Consumer Orientation to Service Quality41 cited
  • 2008Management and measurement of quality in ISO 9000 organisations: An empirical study in Spain38 cited
  • 1994From documentation to innovation: Reshaping job analysis to meet emerging business needs36 cited
  • 1993Implementing TQM in Consulting Engineering Firm34 cited
  • 1999Transforming the Organization: A Social-Technical Approach30 cited
  • 1996The role of organizational climate in the implementation of total quality management.29 cited
  • 2007A Study on the Quality–Productivity Relationship and its Verification in Manufacturing Industries27 cited
  • 1996Making service‐quality improvement work25 cited
  • 1989Customer Service and Operations Management in Service Businesses22 cited

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