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ArticleManagement of service operations

Peter M. Chisnall1979

Article1979

Management of service operations

Peter M. Chisnall

231 citations·0/0 files stored·Long Range Planning

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Management and Optimization Techniques Customer Service Quality and Loyalty Service and Product Innovation

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2001Differential effects of strain on two forms of work performance: individual employee sales and creativity 2001A combined AHP–GP model for quality control systems 1991Operations as marketing: A competitive service strategy 2011Designing e-government services: key service attributes and citizen preference structures 2017The influence of service quality on customer satisfaction and loyalty in B2B technology service industry 2006Process innovativeness in technology services organizations: Roles of differentiation strategy, operational autonomy and risk‐taking propensity 1999Measuring tourist judgment on service quality 2004Using Data Envelopment Analysis for Measuring and Benchmarking Productivity in the Hotel Sector

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Year1979

Typearticle

Published1979-04-01

VenueLong Range Planning

ISSN-L0024-6301

Languageen

Citations231

Files0 public / 0

ShelfManagement and Optimization Techniques

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doi10.1016/0024-6301(79)90087-6

openalex_workW320082876

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