SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Management of service operations
0 references·16 citing·54 second hopsampled
Management of service operations (1979)Management of service operationsThe influence of service quality on customer satisfaction and loyalty in B2B technology service industry (2017)The influence of service qual…Designing e-government services: key service attributes and citizen preference structures (2011)Designing e-government servic…Service CAD system to integrate product and human activity for total value (2009)Service CAD system to integra…The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers (2008)The Impact of Service Operati…Process innovativeness in technology services organizations: Roles of differentiation strategy, operational autonomy and risk‐taking propensity (2006)Process innovativeness in tec…Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes (2005)Productivity in hotels: a ste…Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV (2005)Integrating service design pr…Using Data Envelopment Analysis for Measuring and Benchmarking Productivity in the Hotel Sector (2004)Using Data Envelopment Analys…Differential effects of strain on two forms of work performance: individual employee sales and creativity (2001)Differential effects of strai…A combined AHP–GP model for quality control systems (2001)A combined AHP–GP model for q…Measuring tourist judgment on service quality (1999)Measuring tourist judgment on…Measuring Quality in Higher Education (1996)Measuring Quality in Higher E…Consumer behaviour and services: A review (1994)Consumer behaviour and servic…Product costing in service organizations (1991)Product costing in service or…Operations as marketing: A competitive service strategy (1991)Operations as marketing: A co…Enhancing the customer contact model (1990)Enhancing the customer contac…Estimating Nonresponse Bias in Mail Surveys (1977)Self-Reports in Organizational Research: Problems and Prospects (1986)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Inter-relationship among risk taking propensity, supply chain security practices, and supply chain disruption occurrence (2016)Disruptive innovation and dynamic capabilities in emerging economies: Evidence from the Indian automotive sector (2017)Managing sustainability orientation: An empirical investigation of manufacturing firms (2019)Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Survey research in operations management: historical analyses (2003)TOURISM AND HOTEL COMPETITIVENESS RESEARCH (2009)Creating value through returns management: Exploring the marketing–operations interface (2010)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)AHP as a strategic decision-making tool to justify machine tool selection (2004)A hybrid multi-criteria decision making model to evaluate hotel websites (2013)A combined goal programming – AHP approach supported with TOPSIS for maintenance strategy selection in hydroelectric power plants (2017)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Adding value to service offerings: the case of UK retail financial services (1998)Consumer Involvement in Services (1999)Consumer evaluation and competitive advantage in retail financial services ‐ A research agenda (2001)Handbook of Industrial and Organizational Psychology. (1977)Sources of Conflict between Work and Family Roles (1985)Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective (1995)Attitudinal and behavioral consequences of work‐family conflict and family‐work conflict (2008)Emotional dissonance and emotional exhaustion among hotel employees in Nigeria (2009)Stressing Out: Connecting Race, Gender, and Stress with Faculty Productivity (2015)Measuring the efficiency of decision making units (1978)Data Envelopment Analysis: Theory, Methodology, and Applications (1994)Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software (1999)Destination collaboration: A critical review of theoretical approaches to a multi-dimensional phenomenon (2012)The effects of UNESCO World Heritage List inscription on tourism destinations performance in Italian regions (2015)Prospect Theory: An Analysis of Decision under Risk (1979)The Analytic Hierarchy Process (1985)Prospect theory: An analysis of decision under risk (1988)What does a service-dominant logic really mean for manufacturing firms? (2010)Toward integrated product and process life cycle planning—An environmental perspective (2012)Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches (2017)Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research (2001)Interval type 2-based hybrid fuzzy evaluation of financial services in E7 economies with DEMATEL-ANP and MOORA methods (2019)THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN DIGITAL AGE: CUSTOMER SATISFACTION BASED EXAMINATION OF DIGITAL CRM (2022)Mengukur Kepuasan Pelanggan (2023)A Theory of Cognitive Dissonance (1957)User Acceptance of Information Technology: Toward A Unified View1 (2003)Factors affecting online tax filing – An application of the IS Success Model and trust theory (2014)A Theory of Cognitive Dissonance (2017)Children’s Internet Addiction, Family-to-Work Conflict, and Job Outcomes: A Study of Parent–Child Dyads1 (2019)Online service quality and perceived value in mobile government success: An empirical study of mobile police in China (2020)Tourists’ perceptions towards and satisfaction with service quality in the cross‐cultural service encounter: implications for hospitality and tourism management (2000)Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism (2008)Tour Guide Performance and Tourist Satisfaction: a Study of the Package Tours in Shanghai (2009)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

No references inside the corpus for this window.

Cited by

  • 2001Differential effects of strain on two forms of work performance: individual employee sales and creativity274 cited
  • 2001A combined AHP–GP model for quality control systems240 cited
  • 1991Operations as marketing: A competitive service strategy225 cited
  • 2011Designing e-government services: key service attributes and citizen preference structures213 cited
  • 2017The influence of service quality on customer satisfaction and loyalty in B2B technology service industry163 cited
  • 2006Process innovativeness in technology services organizations: Roles of differentiation strategy, operational autonomy and risk‐taking propensity156 cited
  • 1999Measuring tourist judgment on service quality152 cited
  • 2004Using Data Envelopment Analysis for Measuring and Benchmarking Productivity in the Hotel Sector142 cited
  • 1994Consumer behaviour and services: A review124 cited
  • 2009Service CAD system to integrate product and human activity for total value111 cited
  • 2005Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV107 cited
  • 2005Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes99 cited
  • 1996Measuring Quality in Higher Education98 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2008The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers96 cited
  • 1990Enhancing the customer contact model91 cited
  • 1991Product costing in service organizations87 cited