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Measuring tourist judgment on service quality · Study

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ArticleMeasuring tourist judgment on service quality

Klaus Weiermair1999

Article1999

Measuring tourist judgment on service quality

Klaus Weiermair · Matthias Fuchs

152 citations·0/0 files stored·Annals of Tourism Research

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Recreation, Leisure, Wilderness Management

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1991Refinement and reassessment of the SERVQUAL scale.1993The Nature and Determinants of Customer Expectations of Service 1993Tourism, Technology and Competitive Strategies 1987Expectations and Norms in Models of Consumer Satisfaction 1993Measuring Destination Attractiveness: A Contextual Approach

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2008Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism 2009Tour Guide Performance and Tourist Satisfaction: a Study of the Package Tours in Shanghai 2000Tourists’ perceptions towards and satisfaction with service quality in the cross‐cultural service encounter: implications for hospitality and tourism management 2011Determinants of Daily Happiness on Vacation 2004Destination Benchmarking: An Indicator-System’s Potential for Exploring Guest Satisfaction

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2007Destination Evaluation: The Role of Previous Travel Experience and Trip Characteristicsarticle · 8 shared references 2001Measurement and Management Issues in Customer Satisfaction Research: Review, Critique and Research Agenda: Part Onearticle · 8 shared references 2001Measuring and managing service quality: integrating customer expectationsarticle · 7 shared references 2000The use of quality expectations to segment a service marketarticle · 7 shared references 2008Research themes, concepts and relationshipsarticle · 7 shared references 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRYthesis · 7 shared references

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Year1999

Typearticle

Published1999-10-01

VenueAnnals of Tourism Research

ISSN-L0160-7383

Languageen

Citations152

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0160-7383(99)00037-7

openalex_workW2076562453

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2007An investigation of the relationship between public transport performance and destination satisfaction

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2015The Impact of Tour Service Performance on Tourist Satisfaction and Behavioral Intentions: A Study of Chinese Tourists in Hong Kong